National Car Rental
National Car Rental has the best services and loyalty program for business travelers, and this focus on customer service bleeds over into its leisure customer service as well. This is most apparent in its website and app, both of which are highly regarded, with the company placing first and second place respectively in those categories in the 2019 survey. The company is extending its existing no-fee cancellation policy to include customers with prepaid rentals booked directly through them. Previously, prepaid rentals that were canceled would incur a fee. Cancellations must be made 24 hours or more before the pick-up.
Hertz
Hertz has one of the top-regarded, best long-term reputations, with a decades-long presence. The company has more than 1,600 locations at airports in the United States alone, with a varied fleet and an impressive rewards program. Hertz’s pick-up and drop-off processes at airports are particularly efficient. Young renter under 25 fees are being waived and the minimum renter age lowered from 20 to 18 years old to help college students and young drivers return home. The company has also lowered rates for one-way trips. Customers with prepaid Hertz rentals booked prior to March 13 can cancel their reservation for no fee and transfer their balance for use toward a future booking within 24 months. Otherwise, regular cancellation fees apply: full price for a no-show, $100 if canceled more than 24 hours before pick-up, $200 if canceled less than 24 hours before pick-up.
Alamo
Alamo is a well-established, well-trusted name in the car rental market. Alamo’s prices were regularly among the cheapest prices we found when gathering quotes both through the various companies own websites and third-party comparison sites. Though the company has relatively fewer locations, Alamo’s prices are always very competitive. The company is extending its existing no-fee cancellation policy to include customers with prepaid rentals booked directly through them. Previously, prepaid rentals that were canceled would incur a fee. Cancellations must be made 24 hours or more before the pick-up, otherwise, a no-show fee of $100 will be assessed. Alamo has slightly fewer locations than many of its competitors.
Dollar
Dollar are a global, trusted car hire brand. They offer fantastic service, competitive prices and when booked. you’ll also have the backup and security you need. Dollar offer competitive pricing across all of their locations and their cars are guaranteed to be modern, clean and in great condition. The company has average pricing for the industry but locations are not quite as widespread and offers fewer benefits, for example, there’s no at-home customer drop-off or pick-up.
Turo
The car rentals are still making inroads into the market, but Turo is a consistently favorite, allowing people to both rent out their private cars and rent from private car owners. Set-up is relatively straightforward and the renting process is nearly identical to that of any traditional rental vehicle. The company also offers well-defined insurance options. Turo also offers their own roadside 24/7 assistance policy and prices are very attractive. Turo varies more than typical car rentals and has a wide range of price points available. Guests may cancel free of charge up to 24 hours before their trip starts. Guests who book within 24 hours of their trip have one hour after booking to cancel for free. For canceled trips longer than two days, a guest is charged one day’s trip cost. For canceled trips two days or shorter, a guest is charged 50% of one day’s trip cost. The trip cost includes the trip price and trip fee.
Avis
Avis is one of the largest car rental companies not just in the United States but globally. Their cars are also less likely to develop faults because of their policies and maintenance schedules. It’s safe to say Avis cars are among the most reliable in the business. Good affordable quotes for weekly rates and a great app, but the loyalty program makes it challenging to earn points, and airport pick-ups can be subject to fees. Obviously the variety of cars on offer varies considerably and customer service levels and actual cleanliness practices depend on individual hosts though they do receive a public rating, which can help inform your experience.
